FUNdamental Therapy Services

1 out of 5 stars★★★★★

“If I could give this place zero stars, I would. This was one of the most frustrating experiences I’ve had with a medical office. My phone number had to change twice, and I notified the office when it changed. Unfortunately, because they didn’t have my updated number at first, they weren’t able to reach me. I also made several attempts to contact them by email and by calling multiple phone numbers, including one provided by my son’s pediatrician and the number listed online. When I finally spoke with the office manager, I felt like my concerns weren’t being heard. I tried to explain the situation, but I was interrupted several times and told that my phone number changing wasn’t their problem and that they only had the information on file. I understand they can only use the contact information they have, but I was disappointed because I had made multiple efforts to update my information and reach out. I also felt unfairly accused of yelling when I was trying to explain what had happened. Toward the end of the call, I did become frustrated and asked that my son be removed from their system because I no longer wanted to continue receiving care there. I wasn’t proud of getting upset, but it came after feeling unheard throughout the conversation. As someone who is disabled and juggling multiple appointments for both myself and my son, I hoped for a little more understanding and patience. Thankfully, every one of my son’s other doctors has been kind, helpful, and understanding of our situation. This experience left me very disappointed, and I hope the office can improve how they communicate with patients in the future.”

5 out of 5 stars★★★★★

“There are no words that will ever describe how amazing Kayla is! I came with a 1 year old who had no will to eat(and my defeated self) and now she is 18 months and eating anything in sight. Kayla truly is a blessing to anyone she works with. She is amazing at her job. FTS is amazing! Every person there is amazing and it feels like family. Jennifer has an amazing team. Right down to Ms. Revonda's smiling face when we walk in. My daughter looks forward to her greeting and then working with Ms. Kayla. I am sad we are finishing up, but so grateful to them for everything they have done. Thank you so much for giving this rural area the best therapy service ever!!!”

5 out of 5 stars★★★★★

“Miss Jen is a gem! I travel from Franklin NC, get stuck in traffic during roadwork construction making it take an hour to get to therapy for my sons and I do it without batting an eye because this service they provide is hands down the best there is! "We do hard things in therapy" is something she says that we have adopted. We do hard things at home too. To overcome fears, overcome obstacles and trials, and to enjoy life fully at the end of the day. I am eternally grateful and blessed by FTS and Miss Jen and everyone who works there. It is a highlight of our week to go to therapy. We wouldn't have it any other way!”