Arby's

1 out of 5 stars★★★★★

“imma give them 2 stars for service, because the guy who was working the drive thru was very polite. we went through the drive thru, didn't get a receipt, and had to pull around to wait for my potato cakes (but at least they were fresh!), and went back to the hotel. When we got there, imagine my surprise as I unwrapped my sandwich, which was supposed to be a ham and Swiss melt, to find a double roast beef sandwich instead, with no cheese? Unfortunately, this is the latest disappointment from Arby's, in an ongoing process. But we are going home today!”

1 out of 5 stars★★★★★

“I am writing to express my serious disappointment with our recent experience at Arby’s in Clayton, Georgia. First, I want to make it clear that Maureen Nash, the manager, has always been extremely nice, professional, and helpful. Unfortunately, Maureen was not available when we called back to address the problems with our order. Instead, we spoke with the acting manager on duty, who did not provide his name and offered very little assistance or any satisfactory resolution. The quality of the food was extremely disappointing. The chicken salad was terrible. The lettuce was wilted, there was an excessive amount of mayonnaise, and there were hardly any pecans, apples, or chicken. It was honestly one of the worst chicken salads we have received. We also ordered a Buffalo chicken wrap, but instead received a very sloppy sandwich that was practically dripping in Buffalo sauce. When we questioned this, the acting manager told us that the Buffalo chicken wrap had been discontinued more than a year ago. This was confusing because we ordered that same item from this location approximately two weeks ago. To top everything off, we ordered an unsweetened tea and received sweet tea. Mistakes can happen, and we understand that. What made the experience particularly frustrating was the response when we called to address the problems. The acting manager showed very little empathy, did not seem particularly concerned about our experience, and offered very few options to make the situation right. This Arby’s location used to be very good, which is why we continued going there. Unfortunately, the quality and service appear to have gone significantly downhill. We have also heard similar concerns from other customers in the area, which makes this even more disappointing. We are not writing this simply to complain—we genuinely hope these concerns are taken seriously and that the restaurant can return to the level of quality and customer service it once provided. We have always had positive experiences dealing with Maureen Nash, and we hope that upon her return she can review what happened and help resolve this situation appropriately.”